"Dr. Fiore," the voice on the phone pleaded, "I need anger management classes right away.I blew up at my girlfriend last night and she said it's over until I get help."

As Kevin recounted the first night of anger management class, he and his girlfriend had argued in the car over which route to take home from a party. Events progressed from mild irritation, to yelling and name calling.

Things escalated at home. He tried to escape, but she followed him from room to room,demanding resolution of the conflict. He became angry, defensive and intimidating. Frightened, she left.

Later, she left an anguished message saying that she loved him, but couldn't deal with his angry, hurtful outbursts.

Kevin said that he normally is a very "nice" and friendly person. But, on this occasion, his girlfriend had been drinking before the party. In his view, she was irrational, and non-stop in criticism. He tried to reason with her, but it just made things worse. Finally, as Kevin saw things,in desperation he "lost it" and became enraged.

How should Kevin have handled this situation? What could he have done differently? What actions should you take in similar situations?

OPTION 1:RETEAT AND THINK THINGS OVER
Take a 20 minute time-out (but commit to returning later to work on the issue). Take a walk.

Calm yourself down. Breath deeply. Meditate. Do something else for awhile. New reasearch by John Gottman, Ph.D., at the University of Washington indicates that when you and your partner argue, your pulse rate goes high,and you enter a physiological state called DPA (diffuse physiological arousal). Once there, it becomes nearly impossible to solve the problem. You lose perspective. Your reasoning ability, memory, and judgment, greatly decline.

Retreating and thinking things over allows both of you to return to your normal state of mind.It is neither healthy or necessary for you to explode as a result of being provoked by your partner. Our recommendation: Turn the heat down rather than intensifying the pressure.

OPTION 2: INTERACT DIFFERENTLY
Many couples like Keith and his partner develop patterns of behavior that create miscommunication and conflict. Do you interact in one, or more, of these ways?

AVOID THESE NEGATIVE PATTERNS:
INATTENTIONsimply ignoring your partner when you shouldn't. This is also called stonewalling, or being emotionally unavailable when your partner needs you, or not speaking to your partner for long periods because you are upset with them.

INTIMIDATION-engaging in behavior intended to make your partner do things out of fear. This includes yelling, screaming, threatening, and posturing in a threatening way.

MANIPULATION-doing or saying things to influence your partner,for your benefit, instead of theirs.

HOSTILITY-using sarcasm, put-downs,and antagonistic remarks. Extreme or prolonged hostility leads to contempt which is a major predictor of divorce.

VENGEANCE- the need to "get even" with your partner for a grievance you have against them.

Many dysfunctional couples "keep score," and are constantly trying to "pay back" each other for offenses.

CRITICISM-involves attacking someone's personality or character, rather than a specific behavior, often coupled with blame. Like contempt, criticism is a second major predictor of divorce.

DEVELOP POSITIVE INTERACTIONS
Start by actually listening not only to what your partner says, but what he or she means.

Partners in conflict are not listening to understand; rather, they listen with their answer running because they are defensive. Unfortunately, defensiveness is another predictor of divorce.

Stick to the issue at hand. Seems obvious but is very hard to do in the heat of battle. Focus and stay in the present.

LEARN TO FORGIVE
Research by Peter Larson, Ph.D., at the Smalley Relationship Center, suggests a huge relationship between marriage satisfaction and forgiveness. As much as one-third of marriage satisfaction is related to forgiveness!

Communicate your feelings and needs. Tell your partner how you feel about what they do, instead of accusing them of deliberately offensive behavior. Use "I" statements rather than accusatory, or "you," statements. Learn to communicate unmet needs so that your partner can better understand and respond to you.

For instance, If you are feeling fear, it may be your need for emotional safety and security that is not being met; communicating this is far more effective than lashing out at your partner in an angry tirade.