Jim, my now-retired State Farm Insurance agent, was the luckiest guy in the world. I dont say this because he had a great wife. Actually, I never met her. But I did meet his office manager, Shirley, and she is what made Jim the luckiest guy in the world. She was rock-solid, dependable, and she was a very, very effective communicator. She was especially good over the phone. Jim gave her complete control of the agencys day-to-day operations, while he labored away on every golf course he could find. One of Shirleys best abilities was in the area of appointment setting. She had no problem getting decision makers on the line, and her earnest and honest tones simply made prospects roll over. I never asked Jim how much he paid Shirley, but she was worth her weight in platinum. I can estimate that the average client Jim put on the books could be expected to deliver about $10,000 to him in commissions, over time. He closed about a third of the appointments she set for him, so my guess is that if each appointment cost him about $30 to set, he was getting back about 100 times his investment. Not bad, right? The other evening at a dinner at the UCLA faculty center, I was speaking to two colleagues, who double as consultants, about the value of a qualified appointment with a decision maker. How much would you willingly pay for one? I asked. The more junior of the two blurted out, $100. Shaking his head in disapproval, the second said, No, no, Id pay $500thats what its worth. All I know is the average appointment setter in Los Angeles is paid twelve to fifteen dollars per hour. Sometimes, they receive bonuses, based on appointments set, or deals that are closed. Thats far too little money, if theyre good. Wouldnt you agree? |
