When you are in a business situation often people will too quickly label another arrogant. This usually happens with management and employees. The employee makes an observation and a statement and calls the other person in management arrogant because he is not interested in the input.

Sometimes there is a very good reason for this, other times there is not, nevertheless the arrogance issues comes up all too often and can hurt the organizational capital of your company, non-profit, agency or sports team.

Now then there is a flip side to this. Consider that the employee, team member or client has a comment or wants to give out advice that is so obvious it insults the intelligence of the manager or other person?

Consider that the advice giver is so adamant about them taking the advice, which they obviously already know that it offends them. Additionally in the arrogance of the advice giver they call the manager arrogant for not listening? Wow, that is a switcheroo indeed.

My friend a financial consultant takes it personally as if the client thinks she is stupid, it really upsets her. They say things like have you heard about A-B Trusts? Or have you heard of mutual funds or index tracking funds?

I heard from my hairdresser that those are really good? Now my friend the financial consultant is feeling pretty low and they are insulting her intelligence and if she does not listen to them they think she is arrogant. This is a real problem and as a manager you need to be aware of it too. Consider this in 2006.